Knowing your customers inside out is the key to success in any business. Building the right customer relationships is essential. Doing so not only promotes ongoing customer loyalty, but it can also lead to customers recommending you to their friends or colleagues.
To start building relationships that lead to sales, you need to research everything you possibly can about your prospects; what makes them tick, how do they measure success, what are their pain points, and how does your solution make their lives easier? Winning the loyalty of customers today means knowing what they need and staying connected
To record and use what you and your employees find out, it is always better to deploy familiar tools that you use every day, rather than having to learn ‘yet another system’…
1. Microsoft Dynamics; the key to knowing your customers. Having the power to understand and engage with customers is essential. With the introduction of a large selection of CRM choices out there, in our view, Dynamics CRM Online provides everything you could possibly need to know about your customers, including preferences, purchase history, and future opportunities.
2. Bring your data to life with Microsoft Power BI. Breakthrough performance and faster insights is what we are all striving for. Microsoft Power BI transforms your business’s data into rich visuals for you to collect and organise so you can focus on what matters to you. You can stay in the know, spot trends as they happen, and push your business further.
3. Forget technical jargon – easily explore your data with natural language. Sometimes the fastest way to get an answer from your data is to ask a question using natural language. Using Q&A from Microsoft Power BI allows you to explore your data using intuitive, natural language capabilities and receive answers in the form of charts and graphs. Q&A is different from a search engine – Q&A only provides results about the data in Power BI.
4. ‘Delve’ into, share and discover your insights and ideas. With the use of Office Delve and Office 365, you can now create a personalised view of all current information and documents relevant to what you’re working on and that is likely to be most interesting to you.
With solutions built on robust products and technologies you can let your employees do their best work, with products built around and fully integrated with the tools they are familiar with.
Talk to us about specifying a best-in-class solution that is tailored to your needs and budget.
Microsoft is a trademark of the Microsoft group of companies